Customers and services

• We will treat our customers with good manners and basic respect, and will strive to keep them informed at every stage of the progress of the shipment.
• We will arrange the best possible solution for the transport or shipping of our customers’ horses, and we will focus on safety, reliability, expertise.  
• We will return telephone calls from customers within a reasonable amount of time, we will provide them with a quote when asked, we will respond promptly to requests for information, queries, disputes.
• We will complete the commissions assigned to us and we will not leave them half-completed or dormant.
• We will be discreet and treat all information we acquire while shipping our customers’ horses as confidential and object of privilege.
• We will provide our service with enthusiasm and dedication and take pride in our work.  

Payments

• We expect to be paid for our work and the service we provide. Our payment terms are 30 days from the date of the issued invoice. This practice makes the company efficient, independent, reliable and will permit us to pay our suppliers.

HOME